The Integrative Trauma & PTSD Recovery Center
Effective Date: January 2026
Our Commitment to Your Privacy
At The Integrative Trauma & PTSD Recovery Center, we understand that privacy matters deeply, especially when it relates to mental health and trauma support.
We are committed to protecting your personal and health information in accordance with:
• Alberta’s Health Information Act (HIA)
• Alberta’s Personal Information Protection Act (PIPA)
• Applicable Canadian privacy legislation
This Privacy Policy explains how we collect, use, protect, and store information when you visit our website or connect with our practice.
Who We Are
The Integrative Trauma & PTSD Recovery Center
Unit 202A 9129 35 Avenue
Northwest Edmonton, Alberta T6E 5Y1
Phone: (587) 415-8385
Email: info@abptsdrecovery.com
Website: https://abptsdrecovery.com
We are a trauma focused psychology practice offering services for individuals, couples, children, and families.
Information We May Collect
1. Information You Provide Voluntarily
If you:
• Complete a contact form
• Request a free 15 minute consultation
• Email us
• Call our office
We may collect:
• Your name
• Email address
• Phone number
• Basic information related to your inquiry
We encourage you not to include sensitive clinical details in website forms or standard email communication. Personal health information is best shared in a secure therapy setting.
2. Website Usage Information
Like most websites, we may collect limited technical information automatically, including:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our site
This information helps us understand how visitors use our website and supports improvements in accessibility, clarity, and user experience.
We may use cookies or analytics tools for this purpose. You may adjust your browser settings to decline cookies if you prefer.
How We Use Your Information
We may use personal information to:
• Respond to inquiries
• Schedule consultations
• Provide information about services
• Improve our website
• Maintain appropriate clinical documentation, where applicable
We do not sell, rent, or trade your personal information.
Email Communication
If you contact us by email, please be aware that standard email communication may not be fully secure.
If you become a client, we will review secure communication options and consent preferences with you as part of the informed consent process.
Clinical Information
If you engage in therapy services with our center, your health information is protected under Alberta’s Health Information Act.
We maintain confidential clinical records using secure systems and follow the professional standards established by regulatory bodies governing psychologists and mental health professionals in Alberta.
Health information is only shared:
• With your written consent
• When required by law
• When there is a legal duty to report or protect safety
These legal and ethical obligations are reviewed during the informed consent process at the start of services.
Third Party Services
Our website and practice may use third party providers for:
• Website hosting
• Appointment scheduling
• Secure electronic record systems
• Payment processing
• Analytics services
These providers are expected to maintain appropriate security safeguards and privacy protections.
We encourage you to review the privacy policies of any external platforms you choose to interact with.
Data Storage and Security
We use reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, loss, misuse, or disclosure.
While no system can guarantee complete security, we take privacy seriously and continually work to minimize risk.
Your Rights
Depending on your circumstances and applicable legislation, you may have the right to:
• Request access to your personal or health information
• Request corrections to inaccurate information
• Withdraw consent, where applicable
If you have questions about your information or would like to make a request, you may contact us using the information below.
Links to Other Websites
Our website may contain links to external websites for informational purposes.
We are not responsible for the privacy practices, content, or security of third party websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation, technology, or practice operations.
The updated version will be posted on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact:
The Integrative Trauma & PTSD Recovery Center
Phone: (587) 415-8385
Email: info@abptsdrecovery.com
You are welcome to reach out at any time.